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"Inquiry Management System" - Integrating Excel with a Database

With dbSheetClient, which can integrate Excel and databases and is compatible with web systems, we will build a new support system.

In this model system case, we introduce the inquiry management (support system) of developers who are using dbSheetClient for system development. Initially, we used commercial software as a tool to manage inquiries from customers and responses from our company. However, as the number of customers increased, it became necessary to strengthen our support system and support structure. Since multiple people need to manage inquiries and share that information, we built a new support system using dbSheetClient, which can link Excel with a database and is also compatible with web systems. The ability to utilize existing Excel files as they are makes the development period short and the cost low, which is also an attractive aspect. Please take a look at the details.

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yaritori

Advanced AI equipped! Streamline inquiry responses and eliminate oversight.

"Yaritori" is an AI-powered DX service that starts with streamlining email responses. It allows for one-stop execution of inquiry responses, customer management, mass mailing, and aims to smooth various tasks of the front office responsible for external customer interactions, providing an integrated product experience. It visualizes the response status of representative emails within the team and enables rapid email responses by multiple people through a shared email and inquiry management system. [Features] ■ Completely visualize the response status ■ Accelerate collaboration through chat ■ Advanced AI dramatically enhances efficiency *For more details, please download the PDF or feel free to contact us.

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